FAQs

For your convenience, our most common customer questions are answered right here.

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Not finding what you want? Send us a chat and we will Get right back to you!

Q: How do I sign up for the Wash Club?

A: Download our app in the App Store or Google Play Store now! 

Q: I have a problem, is it faster to call you?

A: The only way to reach us is through our chat feature or via email (info@spiritcarwash.com). The reason for this is that we need pertinent information to best assist you. We typically respond within 24 hours. 

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Q: My debit/credit card says I was charged $8 or $10, but I did not spend that much, why?

A: This is a preauthorization amount. Debit and credit cards verify funds and will automatically update to the correct amount displayed on the screen at time of use within a business day or two.  There is no need to contact us to have the hold deleted.

Q: Do you share my information? 

A: No

Q: Why did you change the redemption process to emailing codes, I liked it the way it was? 

A: We understand. Due to a large number of customer requests, we updated our system to serve you best. These codes can be used at our auto-cashiers at any of our six Chicagoland locations.

Q: What is a TokeNote? 

A: Same as Cash!

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Q: Can TokeNotes be used at any of the 6 Chicagoland Locations? 

A: Yes!

Q: When do TokeNotes Expire?

A: Two Years

Q: How do I insert my TokeNote?

A: Barcode FACE UP, and then select the desired wash.

Q: Can I redeem my online sale in person?

A: No. To keep our services affordable, we are open 24/7 and are not always staffed. All deals are emailed. For an  instant purchase, use our app - Spirit Car Wash!

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Q: Can I combine cash, credit cards or a wash bought on the app for payment?

A: Yes!! Be sure to select your wash first if you plan to upgrade your wash.

Q: Why are there no employees at the car wash?

A: We are open 24/7 for your convenience. Our pricing structure supports a great wash, TOUCH FREE! We pass our savings onto you!