FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: How do I receive my online order:
A: We mail them to your USPS mailing address. Orders are mailed weekly and take 7-10 days to process.

Q: Can I have my order rushed:
A: We cannot rush orders due to the large number of online sales.

Q: I didn’t recieve my order, what should I do?
A: Fill out the HELP form on the home page.

Q: I have a problem, is it faster to call you?
A: The only way to reach us is through our HELP form. The reason for this is that we need pertinent information to best assist you.

Q: Why do I have to fill out the form, such as my name?
A: The USPS will not deliver your order unless your name is on the label. We print mailing labels directly from the form you fill out.

Q: Do you share my information? 
A: No

Q: What is a TokeNote? 
A: Same as Cash!

Q: Can TokeNotes be used at any of the 6 Chicagoland Locations? 
A: Yes!

Q: When do TokeNotes Expire?
A: Two Years

Q: How do I insert my TokeNote?
A: Bar code FACE UP, and then select the desired wash.

Q: My debit card says $8 or $10, but I did not spent that much, why?
A: Debit cards verify funds and will automatically update to the correct amount within a business day or two. You may prefer to use the Tokens instead.

Q: Can I redeem my online sale in person?
A: No. In order to keep our services affordable, we are open 24/7 and are not always staffed. All deals are mailed.

Q: Can I use my Gift Card at more than one location?
A: Not at this time. If you prefer TokeNotes, they may be used at any location.

Q: How do I receive my order: 
A: We mail them to your USPS mailing address.

Q: When does my Gift Card expire? 
A: Two Years.

Q: I have a discount code. How do I order my Gift Card? 
A:Enter your code in the Directions to Merchant.

Q: Can I combine cash and credit cards or gift cards?
A: No

Q: Why are there no employees at the car wash?
A: We are open 24/7 for your convenience. Our pricing structure supports a great wash, TOUCH FREE! We pass our savings onto you!