For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: How do I receive my online order:
A: We mail them to your USPS mailing address. Orders are mailed weekly and take 7-10 days to process.
Q: Can I have my order rushed:
A: We cannot rush orders due to the large number of online sales.
Q: I didn’t recieve my order, what should I do?
A: Fill out the HELP form on the home page.
Q: I have a problem, is it faster to call you?
A: The only way to reach us is through our HELP form. The reason for this is that we need pertinent information to best assist you.
Q: Why do I have to fill out the form, such as my name?
A: The USPS will not deliver your order unless your name is on the label. We print mailing labels directly from the form you fill out.
Q: Do you share my information?
Q: What is a TokeNote?
A: Same as Cash!
Q: Can TokeNotes be used at any of the 6 Chicagoland Locations?
Q: When do TokeNotes Expire?
A: Two Years
Q: How do I insert my TokeNote?
A: Bar code FACE UP, and then select the desired wash.
Q: My debit card says $8 or $10, but I did not spent that much, why?
A: Debit cards verify funds and will automatically update to the correct amount within a business day or two. You may prefer to use the Tokens instead.
Q: Can I redeem my online sale in person?
A: No. In order to keep our services affordable, we are open 24/7 and are not always staffed. All deals are mailed.
Q: Can I use my Gift Card at more than one location?
A: Not at this time. If you prefer TokeNotes, they may be used at any location.
Q: How do I receive my order:
A: We mail them to your USPS mailing address.
Q: When does my Gift Card expire?
A: Two Years.
Q: I have a discount code. How do I order my Gift Card?
A:Enter your code in the Directions to Merchant.
Q: Can I combine cash and credit cards or gift cards?
Q: Why are there no employees at the car wash?
A: We are open 24/7 for your convenience. Our pricing structure supports a great wash, TOUCH FREE! We pass our savings onto you!